alexis online Platform Privacy Notice

This page describes what we collect when you use alexis online and how we keep that data protected. We operate as an online entertainment platform available where local law permits. Our commitment is to handle your personal information with transparency and care.

We at alexis online collect data to deliver our services—live-dealer tables, football markets, slot games, and esports coverage. We also use your information to verify your account, process payments via DANA, e-wallet, mobile banking, local payment, and other local methods, and protect against fraud. This notice outlines every step we take.

Our users in Jakarta, Surabaya, Bandung, Medan, and Semarang rely on us to keep their payment details and identity documents secure. We take that responsibility seriously.

What We Collect on alexis online

We collect several categories of data when you register and use our platform. Your email address, phone number, and full name are required for account creation. We also ask for your date of birth and residential address to meet local gaming regulations.

When you deposit funds, we capture payment details. If you use DANA, e-wallet, or mobile banking, your transaction reference is logged but your banking credentials are not stored on our servers. Our payment processors handle those details directly.

We collect behavioral data—which games you access, how long you play, your withdrawal history, and login times. This helps us detect unusual account activity and prevent unauthorized access.

How We Use Your Data on alexis online

Your personal information serves several functions. We verify your identity before you can withdraw funds. We monitor account security by flagging logins from new devices or countries. We also use your data to comply with anti-money-laundering (AML) regulations.

Our platform tracks your activity to calculate fair play metrics and ensure our live-dealer studios and slot games operate fairly. We do not share your account balance or betting history with third parties unless required by law.

Third-Party Processors on alexis online

We work with external partners to run our service. Payment gateways for local payment, online payment, e-wallet, and mobile banking are separate entities; they follow their own privacy policies. Cloud hosting providers store our platform data in data centres, some of which may be outside Indonesia.

• Payment processors: handle your local payment, online payment, e-wallet deposits directly
• Identity verification services: third-party KYC vendors scan your documents
• Live-dealer studios: operated by external software vendors; your game session is streamed through their infrastructure
• Analytics partners: aggregated, non-personal usage data only

We do not sell your personal data. We do not share your email or phone with marketing firms. If we are legally compelled to disclose your information, we will notify you unless a court order prohibits us from doing so.

Your Rights on alexis online

You have the right to request a copy of all data we hold about you. You can ask us to correct inaccurate information—for example, if your registered address in Medan is outdated. You also have the right to request deletion of your account and associated data, subject to regulatory retention windows.

If you believe we have misused your information, you may lodge a complaint with Indonesia's Personal Data Protection Authority. We will not retaliate against you for exercising these rights.

Cookies and Tracking on alexis online

Our platform uses session cookies to keep you logged in. We also use analytics cookies to understand how users navigate our site. These are not used for advertising outside alexis online.

You can disable cookies in your browser settings. Doing so may impair your ability to access live-dealer tables or confirm your withdrawal requests, as two-factor authentication relies on session management.

We do not track your activity across other websites. Your data is used only to operate and secure the alexis online platform.

Contact Us About Your Data on alexis online

If you have questions about this privacy notice, want to exercise your rights, or suspect a data breach, contact our support team. We respond to data-subject requests within thirty days. Your inquiry will be handled confidentially.

We at alexis online keep this notice updated as our platform evolves. We will notify you of material changes to this policy via email to your registered account address. Your continued use of alexis online after such notification constitutes acceptance of the updated terms.

Our services are available only where applicable law permits. We do not offer our platform in jurisdictions where online wagering is prohibited. You are responsible for verifying that your access and use of alexis online comply with your own jurisdiction's regulations.